The team at Grooup know the importance of maintaining your trust and confidence that we operate our web site in line with regulations and that we are transparent in what data is collected and what we use it for. The following information should explain what information is collected from you and why we need to do it.

Visitors to our Website

When you visit www.grooup.com we use a popular third party service called Google Analytics which collects standard internet log information and details of visitor behaviour as the web site is being viewed. This gives us information such as how often the web site is viewed, where our visitors are and how they found us. All this information is anonymous and we use it to look at patterns with the web site traffic and then we might make changes based on this data. Cookies are used to do this and you can read more about the specifics in our privacy policy.

The only data we collect that might be personally identifiable is information that you specifically give us. This could be your name and email address if you choose to subscribe to our newsletter, or it could be your billing and delivery information during the check out process.

Newsletter Subscription

In order for us to keep you informed about what’s going on with Grooup, we ask for your email address and your name. We don’t give these to any other organisations and businesses. We do this through a third party provider, MailChimp, and that is what we use to deliver our newsletter to you. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our email newsletters. For more information about how Mailchimp handle their data, please see MailChimp’s privacy notice. You can, of course, unsubscribe from our newsletter at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing hello@grooup.com and request that your email address is removed.

Links from our site to other web sites

This privacy policy does not cover any of the links that you find on this site linking to other web sites. Those sites are not covered by this Privacy Policy, and any questions about how a site uses your information should be directed at that web site. We do, as much as we can, validate any links that we add to our site and make sure they are of a certain quality. If you do have any issues with any of the sites we are linking to, then please let us know.

Your Access to Your Personal Information

At any time, you are entitled to access any of the personal information that we hold. You can do this by sending an email to hello@grooup.com and requesting that we share that information with you. This data may not be available in a friendly format so it might take a short time to get this information in a way that’s easily viewed.

Social Media

We also make use of social media to share information. These are carried out using the individual social media platforms and as such, the privacy policies will be specific to that platform and will not be covered by this privacy policy.

Cookie Policy

Cookies that we use on this web site, or which may be used by third parties through our web site, can be classified into several categories. These categories were developed by the International Chamber of Commerce UK and explain more about which cookies our web site uses, why they are used, and the functionality you will lose if you decide you don’t want to accept them on your device.

What is a cookie?

In case you didn’t know, cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device. So for example, when you return to a web site and it knows who you are and says “Hello John” or when you add some items to your shopping cart and come back to the site a day later and they are still in your basket, that’s done by using cookies.

How long are cookies stored for?

Persistent cookies – these cookies remain on your device for the period of time specified in the cookie. They are activated each time that you visit the web site that created that particular cookie.

Session cookies – these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when you open the browser window and finishes when you close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience.

You can find more information about cookies at www.allaboutcookies.org.

Cookies used on this web site

Here is a list of all the cookies used on this web site by category:

Strictly necessary cookies – These cookies enable services you have specifically asked for. These cookies are essential in order to enable you to move around the web site and use it’s features.

Performance cookies – These cookies collect anonymous information on the pages visited. By using the web site, you agree that we can place these types of cookies on your device.

These cookies collect information about how you and other visitors use the web site, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and is therefore anonymous. It is only used to improve how the web site works.

Functionality cookies – These cookies remember choices you make to improve your experience. By using the web site, you agree that we can place these types of cookies on your device.

These cookies allow the web site to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features and should ultimately make using this web site easier. They may also be used to provide services you have asked for such as watching a video or reviewing a product on the site. The information these cookies collect may be anonymised and they cannot track your browsing activity on other web sites.

Third party cookies – These cookies allow third parties to track the success of their application or customise the application for you. Because of how cookies work we cannot access these cookies, nor can the third parties access the data in cookies used on our site.

For example, if you choose to ‘share’ content through Twitter or other social networks you might be sent cookies from these websites. We don’t control the setting of these cookies, so please check those web sites for more information about their cookies and how to manage them.

Changes to our Privacy Policy

We regularly review our privacy policy to make sure it’s clear and the information in it is up to date. This privacy policy was last changed on 17th May 2018.